Thursday nightPunjabi, Hindi · Civil Hospital, Tarn Taran
312
Conversations since 18:00, 4 districts
7
Needed a human · 2.2% of all calls
3m41s
Your median · target under 5 min
64
Urge sessions · mostly after midnight
There is no patient list here, because there are no patients on file. One transfer is live.
Incoming transfer02:14 elapsed
Live now — waiting for you
Punjabi · caller talking 8m 40s
Why it escalated
Hopelessness, refusal to say where they are. No method mentioned by either party.
What you get
A live voice. No name, no number, no history, no record.
Referral intake — verify a code
Valid. Issued today 09:40 · call in Punjabi · they mentioned opioid use. That is everything this code carries. No name, no number, no summary. They will tell you the rest themselves, or they won't.
01
No caseload, and that is the design. A clinician's role here is live crisis work, supervision, and receiving people who choose to walk in.
02
They arrive to a voice and no file. Unfamiliar for Indian clinicians — and people tell them more, precisely because there is no file.
03
Non-presentation is published. A service that only counts arrivals is measuring its own marketing.